Privacy Policy

1. WhatsApp messages

What we receive

When you message us on WhatsApp, or we message you, we receive:

• the content of your messages, including any photos, videos, voice notes or documents you send;
• your phone number;
• your WhatsApp profile name;
• delivery and read receipts for the messages we send you, showing whether and when they were delivered and read.

We do not receive your WhatsApp contacts, other chats, location or anything else from your WhatsApp account.

What we use it for

• Customer service: answering your questions and giving advice and quotes.
• Bookings: arranging, confirming, changing and reminding you about appointments.
• Job updates: sending estimates, asking for your approval of work, and telling you when your vehicle is ready.
• Invoice updates: sending invoices, payment links and receipts.

We use read and delivery receipts only to see whether you have received an update, so we know whether to follow up. We do not use your WhatsApp messages for advertising, and we do not sell or share them with anyone for marketing.

Who handles it

• Meta: messages are sent and received through Meta's WhatsApp Business Platform. Meta processes them as set out in WhatsApp's Business Policy and Privacy Policy.
• Our CRM: messages, phone numbers, profile names and receipts are stored in the Powerworks Garage CRM, which runs on Vercel (hosting) and Supabase (database).
• Our staff: only Powerworks staff who deal with your enquiry or vehicle can see your messages.

How long we keep it

We keep WhatsApp messages and receipts for 24 months after your last message with us, then delete them. If a message forms part of a job record, such as your written approval of an estimate, we keep that message with the job record for as long as we keep the job (see section 5). You can ask us to delete your messages sooner at any time (see section 6).

2. Other information we collect

• Contact details: your name, mobile number, email address and, for business customers, company name and billing details.
• Vehicle details: make, model, year, registration plate, VIN, mileage and service history.
• Booking and job details: the work you ask for, fault descriptions, photos, and our inspection notes, estimates, approvals and invoices.
• Payment information: card payments are taken by Stripe. We see the amount, date and the last four digits of the card, but never your full card number.
• Portal account: if you use the customer portal, your login email and an encrypted password.
• Website usage: technical data such as your IP address, browser type and the pages you view, collected with cookies and similar tools from Google Analytics, Google Tag Manager, Microsoft Clarity and Vercel Analytics. You can block or delete cookies in your browser settings.

3. How we use your information

• To book, carry out and invoice work on your vehicle, and keep its service history.
• To reply to your enquiries and send estimates, approval requests, updates, invoices and receipts.
• To take payments and keep accounting and VAT records.
• To send service reminders and, if you have agreed, offers and newsletters by email. You can opt out at any time.
• To improve our website and services.
• To prevent fraud, keep our systems secure and meet our legal obligations.

We rely on the performance of our contract with you, your consent (which you can withdraw at any time), our legitimate interest in running the business, and our legal obligations.

4. Who we share it with

We do not sell your personal data. We share it only with providers that help us run the business, and only what they need:

• Messaging: Meta (WhatsApp Business Platform).
• Hosting and database: Vercel and Supabase.
• Payments: Stripe.
• Accounting: Zoho Books.
• Email delivery: Brevo and Resend.
• Website analytics: Google, Microsoft and Vercel.

We may also share information with insurers, fleet managers or warranty providers when you ask us to, and with authorities when the law requires it. Some providers store data outside the UAE; where they do, we use providers that apply appropriate safeguards.

5. How long we keep other records

We keep customer, vehicle and job records for up to five years after your last visit, so we can honour warranties and keep your service history. Invoices and accounting records are kept for as long as UAE tax law requires (currently at least five years).

6. Access and deletion

You can ask us to:

• give you a copy of the personal data we hold about you, including your WhatsApp messages;
• correct anything that is wrong or incomplete;
• delete your data, except records we must keep by law;
• stop sending you WhatsApp updates or marketing.

Email [email protected] or send "delete my data" to us on WhatsApp at +971 52 121 7425. We reply within 30 days. Full steps are on our data deletion page.

7. Security

Your data is encrypted in transit, and access to our CRM is limited to staff with individual logins who need it for their work. No system is completely secure, but we work to protect your information and will tell you and the relevant authorities about any breach where the law requires it.

8. Children

Our services are for adults. We do not knowingly collect personal data from anyone under 18.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.

Contact us

Powerworks Auto Repairing L.L.C (trading as Powerworks Garage)
No. 8A, Building No. 1, Dubai Investment Park, Dubai, United Arab Emirates
Email: [email protected]
Phone / WhatsApp: +971 52 121 7425